How Luminance Solutions collects, uses, and protects your information when you use our website or services.
This policy explains what information we collect through luminancesolutions.co.uk and our broader services, why we collect it, and the choices and rights you have over it.
Luminance Solutions is a UK energy brokerage helping SMEs, small businesses, and charities compare and secure business energy contracts. Our registered address is 12F East Shaw Street, Greenock, Scotland, PA15 1PW. If you have any questions about this policy or how we handle your data, you can reach us at hello@luminancesolutions.co.uk or 0800 246 5265.
We collect information you give us directly — for example, when you request a quote, use our savings calculator, fill in a contact form, or call our team. This can include your name, business name, email address, phone number, and details about your current energy usage or contract.
We also automatically collect some technical information when you visit our site, such as your IP address, browser type, device information, and how you interact with our pages. This helps us keep the site secure and understand how it's used.
Our website uses cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it. If you fill in a form and choose to save your details for next time, a cookie may be used for your convenience; these typically last up to a year unless you clear them yourself.
You can control or disable cookies through your browser settings at any time. Doing so may affect how some parts of the site work.
Where you've asked us to source or negotiate an energy contract for your business, we'll share the relevant details with energy suppliers in order to obtain quotes and set up your contract. We do not sell your personal information to third parties for marketing purposes.
We may also share limited information with trusted service providers who help us run our website and business operations (for example, hosting or email providers), always under appropriate confidentiality and data protection terms.
We retain personal information for as long as necessary to provide our services, maintain our business records, and meet our legal and regulatory obligations. If you've submitted an enquiry that doesn't proceed further, we'll only keep your details for as long as reasonably needed before removing them.
Under UK data protection law, you have the right to ask us what personal data we hold about you, to request a copy of it, to ask us to correct inaccurate information, and to request that we delete data we no longer have a legal basis to keep. To make any of these requests, contact us at hello@luminancesolutions.co.uk.
If you're ever unhappy with how we've handled your data, you also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Where our site links out to or embeds content from other websites — such as supplier pages or ombudsman services — those sites have their own privacy policies, and we'd encourage you to review them separately. We aren't responsible for how third-party sites handle your data.
We take reasonable technical and organisational steps to protect the personal information we hold from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work to keep your data protected at every stage.
We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "last reviewed" date.
If you have any questions about this policy or how your data is handled, get in touch: hello@luminancesolutions.co.uk or call 0800 246 5265.